When can I expect my order?
Handling time: 1-3 working days for available items and 3-5 days for custom items
Transit time: You may expect to receive your order within 5 – 15 business days. It depends on which shipment method you use.
How can I cancel my order?
You need to contact us to cancel. If the item in your order has not been processed to custom or shipped, we will cancel it for you.
Do you ship to my country?
Yes! We ship to many countries in the world! However, we do have some countries that we have to review and approve prior to shipping. We always reach out to you if there are issues with shipping to your destination country.
How do I track my order?
After your order is shipped, we will send you an email to keep you informed. So please make sure you provide the correct email address and add our email address to your white-list.
If there are multiple items in an order, they will be divided and shipped in different packages which will have separate delivery dates and tracking information.
Is your website secure?
We use state-of-the-art encryption technology to protect your credit card/personal information. You can place your order(s) using Secure Socket Layer (SSL) encryption.
Digital certificates encrypt data using SSL technology, which is the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication, message integrity and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and Web servers, simply installing a digital certificate turns on their SSL capabilities.
SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the “session key;” generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Acemarts uses 128-bit encryption. Most browsers support 128-bit SSL sessions, which is trillions of times stronger than 40-bit sessions.
What is the solution if the package gets lost?
Please don’t worry! If your package gets lost, please email us or send a message on our site, and we will send a new package to you.
Do you charge tax?
We do not charge tax, but against big orders then your local customs officials may charge some tax before allowing the item to enter your country, and the carrier usually pays the tax for you and ask for a pay-back from you in delivery. You are responsible for ALL customs fees (including duties, taxes, brokerage fees, and any other fees) assessed at the border before delivery.
If I make some mistakes in my order, how can I correct them?
You can change your order details by contacting us before your order gets shipped, but the handling time in such a situation will take longer than usual. To ensure smooth delivery, please check and confirm your order details before you submit the order. If the order has been shipped, we can not change your order details. Please understand.
Can I return you the product?
Yes, please see the link of our return policy, or feel free to contact us
Can I place an order through email or phone?
It will be much more convenient and quickly for us to process your order if you make it on our website directly. If you need some help, please contact the customer service with details so that we will help you.
Can I get refund if the product have quality problems?
Yes. Please contact us instantly by providing clear pictures about the problem. If we wrong then we will give you a full refund without return item
Do you have all the items in stock?
Thanks for your attention. All the new-season items sold on our website are available in stock now. You could directly place a new order online.
Thanks for contacting us, the following FAQs may assist you faster than we can.
If these FAQs don’t answer your question, please contact to us with as much information as possible to help us assist you better. Contact Us Now
How to choose my size?
All products we sell on the site are in US size. If you are not sure about what size to choose, please refer to our size chart by Click here.